Terms of service.
LEISER MEDIA LLC
Terms of Service
Effective Date: October 15, 2026
By booking services with Leiser Media LLC, you agree to the following terms and conditions. These policies are designed to protect both our clients and our business while ensuring a fair, professional experience.
1. Services & Booking
Leiser Media LLC provides real estate photography, videography, drone media, virtual tours, floor plans, and related marketing services.
All services and pricing are based on the package selected at booking. Additional services may require additional payment.
Appointments are subject to availability and confirmation.
2. Payments & Late Fees
Payment is due upon completion of services unless otherwise agreed.
Final, unwatermarked media will not be released until payment is received.
Invoices more than 7 days overdue may incur a late fee of 1.5% per month, or the maximum permitted by law, whichever is lower.
Outstanding balances may result in suspended deliveries or future bookings.
Clients are responsible for payment regardless of whether a property sells, rents, or achieves its intended marketing results.
3. Cancellations & Rescheduling
We understand that schedules change, especially in real estate.
Clients are asked to provide at least 24 hours' notice when canceling or rescheduling an appointment whenever possible.
Leiser Media does not charge cancellation or rescheduling fees.
We reserve the right to limit future bookings for clients who repeatedly cancel at the last minute, fail to provide property access, or frequently reschedule without reasonable notice.
Appointments may also be rescheduled due to severe weather, emergencies, equipment issues, or unsafe conditions at no additional charge.
4. Property Readiness
All properties must be fully cleaned, staged, and ready before our arrival.
Clients are responsible for furniture placement, bedding, decorations, cleanliness, landscaping, and removing unwanted items.
Leiser Media is not a cleaning or staging company. We may make minor adjustments at our discretion but are not responsible for preparing the property.
Properties will be photographed as presented. If a property is not ready, we may proceed as-is or request rescheduling.
Any additional editing required to remove clutter, correct staging issues, or alter the property's appearance may incur additional charges.
5. Reshoots
Reshoots are not included unless necessary to correct an error made by Leiser Media.
Additional charges apply when reshoots are requested due to:
Furniture, bedding, or decorations being incorrectly arranged.
Cleaning or staging concerns.
Changes to the property after the appointment.
Requests for different angles or creative preferences after completion.
If Leiser Media fails to deliver an agreed-upon service due to our own error, we will provide a reasonable correction at no additional charge.
All additional reshoots are subject to availability and must be approved and quoted separately.
6. Revisions & Editing
Standard editing is included with all applicable packages.
Video projects include one reasonable round of revisions unless otherwise specified.
Additional revisions, repeated changes, extensive retouching, or requests outside the original scope may incur additional fees.
Unlimited revisions are not included with any service.
Clients should submit revision requests within 7 days of delivery. Additional work requested after that period may require a new quote.
Leiser Media retains professional discretion over editing styles, composition, and creative decisions unless specific requirements were agreed upon before the appointment.
7. Drone Photography & Safety
All drone operations are subject to FAA regulations, weather conditions, and the pilot's professional judgment.
Heavily wooded properties: If trees, overhanging branches, or dense vegetation surround a property, we will not perform close-range drone flights. Aerial services will be limited to safe overview shots when possible.
Power lines: The same restrictions apply to properties with nearby power lines, electrical infrastructure, or other overhead hazards.
We reserve the right to decline any drone operation that presents an unacceptable safety risk, regardless of the Client's request.
Drone obstacle avoidance systems are not guaranteed to detect every hazard. The safety of our equipment, personnel, and surrounding property takes priority over obtaining a particular shot.
If drone photography cannot be safely performed, we may offer alternative shots, rescheduling, or an appropriate adjustment for services not performed.
8. Delivery & Turnaround
Photography: Typically 24–48 hours.
Video: Typically 3–5 business days.
Larger projects may require additional time.
All completed media is delivered exclusively through Aryeo.
Turnaround times are estimates unless otherwise agreed in writing. Clients are responsible for downloading and saving their delivered media.
Leiser Media is not responsible for third-party platform outages or interruptions outside our control, but we will make reasonable efforts to resolve delivery issues.
9. Copyright & Usage Rights
Leiser Media LLC retains copyright ownership of all original media produced.
Once payment is completed, clients receive a non-exclusive license to use the delivered media for marketing the property or business for which it was created.
Media may not be resold, transferred to another agent or business, or used for unrelated properties without written permission.
Leiser Media may use completed work for portfolio and promotional purposes, subject to applicable privacy and confidentiality requirements.
10. Professional Conduct & Client Relationships
We are committed to professional, respectful communication and expect the same from our clients.
Harassment, threats, excessive unwanted calls or messages, abusive behavior, or repeated demands for unpaid services will not be tolerated.
Leiser Media reserves the right to refuse future bookings or terminate an existing working relationship for serious or repeated violations of these standards.
We may also establish reasonable communication hours and boundaries to ensure that all clients receive fair attention.
Clients remain responsible for services already completed. Any prepaid amounts for unperformed services will be handled according to applicable law.
Legitimate complaints and reasonable requests for corrections are always welcome.
11. Liability & Property Safety
Clients are responsible for providing safe property access and disclosing known hazards.
Leiser Media is not responsible for pre-existing property damage, unsafe property conditions outside our control, or losses caused by circumstances beyond our reasonable control.
To the extent permitted by law, our liability for ordinary contractual claims is limited to the amount charged for the affected project. This does not limit liability that cannot legally be excluded.
We do not guarantee property sales, rental bookings, social media performance, or other marketing results.
12. Floor Plans & Property Accuracy
Floor plans and measurements are approximate and intended for marketing purposes only.
Clients are responsible for verifying property details, including square footage, acreage, amenities, and other information used in advertising.
Leiser Media is not responsible for inaccurate information supplied by clients or third-party platforms.
We reserve the right to refuse edits or alterations that could materially misrepresent a property's condition or features.
13. Twilight & Specialty Services
Twilight appointments require specific lighting conditions and property preparation.
Weather, lighting, and other conditions may affect the final results.
Additional visits requested due to property readiness issues or client-requested changes may incur separate service charges.
14. Refunds & Service Disputes
Completed services are generally nonrefundable unless the work was materially defective or incomplete.
Subjective dissatisfaction, changes in marketing plans, or a decision not to use completed media do not automatically qualify for a refund.
Clients must provide Leiser Media a reasonable opportunity to address legitimate concerns and correct qualifying errors.
Disputes will first be addressed through good-faith communication. Unresolved disputes are governed by Tennessee law and may be brought before a court of competent jurisdiction.
15. Changes to Terms
Leiser Media reserves the right to update these Terms of Service as business needs and policies change.
Updated terms apply to future bookings and do not automatically change previously confirmed agreements.
16. Contact Information
Leiser Media LLC
East Tennessee Real Estate Media Services
Email: leisermedia@gmail.com
Phone: (865) 963-9754
Website: www.leisermediagroup.com
By booking services with Leiser Media LLC, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Thank you for choosing Leiser Media LLC. We appreciate your business and look forward to helping you market your properties with professional, high-quality media.